Privacy Policy

PRIVACY POLICY

Our team at Unrivaled Neon are committed to respecting and protecting your privacy. This privacy notice is here to inform you how your personal data is collected, utilised, transferred and disclosed by Unrivaled Neon. This data is collected when you use our website or interact with us through platforms such as social media, email or phone. This covers:

  • About Unrivaled Neon - Who are we?
  • Our commitment to you
  • The safety & security of your data
  • The collection of your personal data
  • Our utilisation of your data
  • Our sharing of your data
  • Your Marketing Preferences
  • Our Advertisements 
  • The cookies we use on our website
  • Links to third parties and other websites
  • Your rights
  • Changes to our protection of your privacy
  • Reporting a security vulnerability 
  • How to contact us

About Unrivaled Neon - Who are we?

Unrivaled Neon, of address: A11/2A Westall Rd, Clayton VIC 3168 (collectively referred to as “Unrivaled Neon” “we”, “us” and “our” in this privacy notice) is responsible for your data collected through the www.unrivaledneon.com.au website (the “website”) and is also the controller of your data collected.

Details of our Data Protection Team responsible for overlooking questions relating to this privacy notice and contact details are set out in the “How to Contact Us” section in this notice.

Our commitment to you

We ensure we process your data fairly, transparently and lawfully as the protection of your personal data is a priority for us. This privacy notice describes how we collect and utilise your personal data provided.

We may collect your personal data for the following purposes: 

  • Fulfil your order
  • Improve our services
  • Meet our legal responsibilities 
  • Keep you updated with latest offers, promotions and trends
  • Provide you a better customer experience
  • Help us to improve our marketing relevant to you and your interests

 

 

Minors

  • The Site is not intended for individuals who are under the age of 13. We do not intentionally collect Personal Information from children. If you believe your child has provided us Personal Information and they do not meet the age requirement specified, we advise you to contact us using the contact details below and request deletion.

The safety & security of your data 

We have suitable security measures and safeguards in place to protect your data from being accidentally lost, utilised or accessed in an unauthorised way, disclosed or altered.

Wherever your personal data is involved, your browser and our website uses a secure encrypted connection. To further protect your data and treat lawfully, any third party contracted by us to process your personal data on our behalf is required to have safeguards and security measures in place.

We will notify you immediately along with any applicable regulator when legally required to do so if there is ever an unfortunate occurrence of any personal data breach. 

What personal data may collect from you

Personal data means any information about an individual that will assist with identification (excluding anonymised data where identifying information or the identity has been removed).

The following type of personal data we may collect from you include:

  • title, first name, last name, date of birth, occupation, personal description, photo and gender.
  • purchases or orders made by you, preferences, feedback, contact history, survey responses and product and style interests
  • your communication preferences and preferences for marketing received from us and our third parties
  • billing address, delivery address, location, country, email address, telephone number, loyalty program membership number, IP address, social media ID (if you log in via social media) 
  • payment card details & bank account
  • details of your purchases and fulfilment of your orders (basket number, single item price, category, tax, basket number, order number, subtotal, title, currency, discounts, shipping, number of items etc.)
  • details of the device(s) used to access our services, login data, your username and password, browser plug-in types and versions, operating system and platform, your internet protocol (IP) address, browser type and version, time zone setting and location.
  • how and when you used our website, how you moved around it, what you searched for; website performance statistics, traffic, location, weblogs and other communication data; loyalty program activities; and details of any other Unrivaled Neon products & service used by you
  • Observation of affiliate links to understand which affiliates you were introduced to from
  • If you post comments, photos or tag Unrivaled Neon in any social media pages, we may monitor our customer’s opinions and ensure any relevant fraudulent activity is investigated.

How we collect your data:

We may collect personal data about you through the following ways:

  • Direct interactions including: when you fill out any of our forms on our website or social media platforms, enter any information online or correspond to us through post, phone email, telephone or any other modes
  • Automated technologies or interactions including automatically collecting data about your equipment, browsing actions and patterns where tasks carried out through our site remain uncompleted, such as incomplete orders or abandoned baskets. This data is collected by us through utilising cookies, server logs and other similar technologies. 
  • Your data received from third parties including Google, affiliate networks, social media platforms and providers of technical, payment and delivery services.

Our utilisation of your data

We will only collect and process your personal data where we have a legal basis and consent to proceed. This may vary depending on the manner and purpose for which we collected it.

We conduct business activities that are necessary for the performance of our contract with you or necessary for our legitimate interests to protect and improve our business (that will ultimately lead to providing you an improved customer experience). 

Below is a list of activities we may conduct using your personal data. 

  • Create accounts for you and register you as a new customer
  • Process and deliver your order including recording order details, keeping you informed about order status, process payments and refunds, invoicing and billing, collect money owed to us; assist with fraud detection and prevention
  • Manage our relationship with you including providing you information, products and services you request from us; notifying about any changes to our services, terms and conditions or privacy notice; asking you to leave a review or take part in a survey
  • Enable you to take part in events, surveys, competitions, receive a reward for shopping with us
  • administer, protect and improve our business and website including testing, system maintenance, troubleshooting, support, data analysis, system maintenance, reporting and hosting of data; setting default options for you, such as language and currency
  • delivering relevant website contact, online advertisements and information for you; and measure the effectiveness of advertising provided
  • improve our website, products, services, marketing, customer relationships, experiences and for market research, statistical and survey purposes
  • recommending products, services, discounts or offers that may be or interest to you that  may be sent via email, post or SMS
  • informing or reminding you by email of any task carried out through our website that remains incomplete such as incomplete orders or abandoned baskets
  • Comply with legal obligations and provide resolution for any disputes that may arise

You can opt out of targeted advertising by contacting that specific platform of through using links such as

If you have any further questions, please contact us through email: support@unrivaledneon.com.au

Personal data provided to us will be kept no longer than necessary for the purposes required or to meet our legal obligations.

Our sharing of your data

Please note that Unrivaled Neon is a global business with domestic and international operations. We may use suppliers and fulfilment centres located across the world. Some of these locations may not offer the same level of protection for your personal data as the country that you are based in. But if we transfer your information to a party based in another location, we will take steps to ensure your data and rights are prioritised and protected through methods approved within relevant Data Protection Laws. 

We may share or disclose your personal data with the following below:

  • Our employees, contractors an/or related entities
  • 3rd parties where you have consented us to do so
  • To business partners, suppliers, subcontractors or other third parties we use in connection with the running of our business such:
    • Third party professional service providers that we engage to that provide us IT systems, softwares, host our website or assist us with marketing
    • Third party payment processing services (including Paypal and Shopify Pay) to process your payment to us. Unrivaled Neon does not store your payment information. Your payment details are provided to the payment processing service you have selected, who are required to comply with applicable regulations and data protection laws. These third party payment providers process your data as a data controller. s
    • credit reporting agencies, tribhounals, courts, and/or regulatory authorities when necessary action is required to follow up on failure of any payments
    • Third party service providers that we engage to deliver goods ordered and manage returns including warehouses, order packers and delivering companies
    • Third party service providers that we engage to send emails or postal mail on our behalf including services relating to abandoned baskets or incomplete orders, data cleansing, marketing or advertising services
    • Analytics and search engines that we engage to improve and optimise our website
    • Affiliate networks through whom you have accessed our website
  • Any third party whom we may choose to acquire, sell, transfer, or merge parts of our business or assets. If a change happens to our business, the new owners may use your personal data in the same way set out in this privacy notice
  • To protect our customers and website from fraud or theft
    • We may share your personal data with selected fraud prevention and service analysis providers that we engage, to carry out fraud prevention checks on our behalf; and
    • We may share personal data relating to identity checks with organisations involved in fraud prevention, detection and credit risk reduction. Please note these third parties retain a record of the data we provide them for the above purpose.
  • If we are under a duty to disclose or share any personal data to comply with any legal obligation; or
  • Professional advisers including lawyers, bankers, auditors or insurers who provide consultancy, bankers, legal, insurance or accounting services.

Your Marketing Preferences

We may send you marketing communications or promotional offers:

  • If you have opened an account with us, registered for a promotion or event, and you have not opted out of receiving that marketing 
  • If you have signed up to email newsletters
  • If you have provided us your details when you entered a competition and consented to receiving such marketing

We may use your personal data to form a view on what may interest you and send relevant details about products and offers to you.

We may include in your order inserts advertising offers, goods or services from our company or other companies you may be interested in. We will ask for your preferences in relation to receiving marketing communications by email, post, sms or other channels. We will obtain your opt-in consent before we share your personal data with any third party for marketing purposes.

You will always have control of your marketing preferences. You can change your marketing preferences through actions such as unsubscribe or ‘opt out’ through the link provided in any marketing email. Our contact details are also provided below for any further requests. We will process unsubscribes and opt-outs as soon as possible but note it may take a few days to be implemented due to the nature of our IT systems.

The cookies we use on our website

Cookies are text files that are downloaded to your device when you visit our website (if you agree to the website doing so).

Our website uses cookies to distinguish you from other users of our website and keeps track of your visits. These cookies allow us to improve your experience with our website and make relevant improvements. They also help us and our advertising networks make advertising more relevant to you and your interests. 

The main types of cookies we use are:

  • Site functionality cookies
  • These allow you to navigate the website and use its features such as “add to bag” or “save for later”
  • Site analytics cookies
  • These allow us to measure and analyse how you use the site, to improve its functionality, efficiency and overall experience
  • Customer preferences cookies
  • These will improve your user experience of our website as it will remember your preferences (including name,  language, location, currency) to make it more personal to you
  • Targeting or advertising cookies
  • These are use to deliver ads relevant to you and your interests
  • They help us measure the effectiveness of our marketing campaigns and understand how our affiliates have helped us reach new customers


Our system will issue cookies and download them onto your device when you use our website. We will assume that you consent to us to continually download cookies onto your device if you choose not to adjust your browser settings to refuse cookies. 

If you choose to disable cookies by changing your browser settings, our website and its features may not work in the same way and you may not receive the same personalised experience relative to when cookies are being downloaded. When you use a different device, you will have to let us know your preferences again. 

Our Advertisements

We use online advertising to keep you informed and to help you find our products. We may target ads or banners to you when you use other websites or apps through using a range of technologies such as beacons, pixels, ad tags, cookies, mobile identifiers as well as services offered by sites and social networks such as Facebook.

We use various analytics and targeted advertising tools to display relevant website content and advertisements on other websites and applications for the purpose of delivering relevant marketing communications to you and to measure the effectiveness of advertising being implemented.

To opt out of targeted advertising, you can disable your cookies in browser settings or opt-out of relevant third-party Ad Settings. 

Please contact us if you would like any further information about data collected by these third parties. 

Links to third parties and other websites

Our website may include links to social media platforms as well as to and from websites of our partner networks, advertisers or affiliates. Please note any third party websites or social media platforms have their own privacy policies and we do not accept any liability or responsibility for these policies. Before submitting your personal data on their websites, please check their policies for your own understanding.

Your Rights

Under the data privacy legislation, your rights include but are not limited to:

  • Request access to your personal data (you may request a copy of the data we hold about you)
  • Request correction of your personal data (you may update your personal data through your account or emailing us at support@unrivaledneon.com.au)
  • Request restriction or erasure of your personal data (you may request erasure of your data if there is no good reason for us to continue to process it)
  • Request to adjust your marketing preferences
  • If you have any concerns or complaints reading how we process your data, please email us directly at support@unrivaledneon.com.au. Before considering contacting any relevant data protection authorities, please note we will always address any of your concerns in a timely and appropriate manner to ensure you receive the care, treatment and assistance you deserve. We want to always ensure your experience with us is a positive and memorable one.

Changes to our protection of your privacy

This privacy notice may change from time to time. If there are any significant changes, we will post updates on our website or inform you through email.

Reporting a security vulnerability

Please inform us immediately if you notice any security vulnerabilities you identify by contacting support@unrivaledneon.com.au about the details

How to contact us

We welcome feedback and always want to answer any question you may have. 

Please send any questions, comments or requests to support@unrivaledneon.com.au

This page was last updated 30/05/2023

Our contact information:
Unrivaled Neon
support@unrivaledneon.com.au
A11/2A Westall Rd, Clayton VIC 3168
ABN 86 652 315 832